Palladino Mazda Service- We Are Still Here To Help!
As always, the safety and security of our employees and customers remain our highest priority. Although we are limited in how we can conduct business we are still here to provide the best quality of service that you have come accustomed to here at Palladino Mazda. In our service department we have implemented new procedures so we can offer you, our valued customer a contact free service interaction.
Due to COVID-19 we can no longer provide our drive through service, therefore we are asking all customers to use the drop box outside, or park your vehicle in customer parking and use the front entrance when bringing your car in for service. The drop box is being cleaned/sanitized thoroughly and regularly.
[x] Fill in the envelope with all appointment details
[x] Input your name and preferred method of contact
[x] Sign the envelope and place in the drop box
Drop box is checked every 10 minutes and you can expect a follow up from your service advisor to review the details of your appointment.
Text and E-Payment
We offer texting options to maintain an easy method of contact between you and your service advisor. We will update you throughout the day on the progress and status of your vehicle. Currently, we are only accepting credit card payment.
Ashley, our front end greeter will be delighted to greet you from a distance with any questions you may have regarding our new service processes. She will be screening all of our customers for your safety and that of our employees.
Our technicians are taking all precautions necessary to ensure your safety as well.
[x] steering wheel, shifter, and seat covers as well as floor mats.
[x] disinfecting keys
[x] disinfecting door handles and steering wheels
We would ask for the safety of our technicians that you remove all personal belongings such as (napkins, coffee cups, gym bags, clothing, food etc.) from the vehicle.
For the protection of our team, if you are feeling unwell, we ask that you refrain from dropping your vehicle off. We will still be here once you are feeling better!
As a thank you to all health care workers we have a special offer.
Thank you for choosing Palladino Mazda for all your service needs.